Privacy policy

Last updated: July 31, 2026

KINA FAMILIES operates this store and website, including related information, content, features, tools, products and services, in order to provide customers with a curated shopping experience. KINA FAMILIES is powered by Shopify, which enables us to provide our online store and related services.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, use our services, make a purchase, contact us, subscribe to communications, or otherwise interact with KINA FAMILIES.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or could reasonably be used to identify you.

Depending on how you interact with us, we may collect or process the following types of personal information:

  • Contact details, including your name, billing address, shipping address, phone number and email address.
  • Order and transaction information, including products you view, add to cart, purchase, return, exchange or cancel, and your order history.
  • Payment-related information, including payment method details and payment confirmation information. Payment processing is handled by Shopify and payment service providers.
  • Account information, if you create an account, including login details, account preferences and settings.
  • Communications with us, including information you provide when you contact us, submit an enquiry, request support, or communicate with us by email or through our Contact page.
  • Device and usage information, including IP address, browser type, device information, network information, and how you interact with our website.
  • Marketing preferences, including whether you subscribe to, open, or interact with marketing communications from us.

How We Collect Personal Information

We may collect personal information:

  • Directly from you, such as when you place an order, create an account, contact us, subscribe, or complete a form.
  • Automatically through our website, including through cookies, analytics tools and similar technologies.
  • From Shopify and service providers, where they help us operate our store, process orders, manage payments, provide shipping, support customers or improve the website.
  • From third-party services, where you interact with social media links, payment services, advertising tools or other integrated services.

How We Use Personal Information

We use personal information for purposes including:

  • Providing our products and services, including processing orders, payments, shipping, returns, exchanges, warranty enquiries and customer support.
  • Communicating with you, including responding to enquiries, order questions, support requests and product-related communications.
  • Operating and improving our website, including analytics, website performance, product presentation, customer experience and fraud prevention.
  • Marketing and promotional communications, where permitted, including sending updates, offers or product information. You can opt out of marketing emails at any time by using the unsubscribe link or contacting us.
  • Security and fraud prevention, including detecting, investigating or preventing unauthorised, unlawful or harmful activity.
  • Legal and regulatory purposes, including complying with applicable laws, responding to lawful requests, enforcing our terms and protecting our rights.

How We Disclose Personal Information

We may disclose personal information where necessary to operate our business and provide our services. This may include disclosure to:

  • Shopify, which hosts and powers our online store.
  • Payment processors and financial service providers.
  • Shipping, fulfilment and logistics providers.
  • Technology, website, analytics, email, customer support and cloud service providers.
  • Professional advisers, such as accountants, insurers, legal advisers or business advisers where required.
  • Government, regulatory or law enforcement bodies where required or authorised by law.
  • Other parties where you consent, direct us to disclose information, or where disclosure is necessary to complete a transaction or provide a service.

We do not sell customer personal information as a standalone business activity.

Relationship With Shopify

Our store is powered by Shopify. Shopify may collect and process personal information about your use of our store in order to provide and improve its services, process transactions, support security and provide related features.

Information you provide through our website may be shared with Shopify and other service providers, including providers located outside Australia. To learn more about how Shopify handles personal information, you can review Shopify’s privacy information at:

Shopify Consumer Privacy Policy

You may also review Shopify privacy options at:

Shopify Privacy Portal

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, analytics tools and similar technologies to operate the website, remember preferences, understand website performance, improve customer experience, support marketing and help prevent fraud.

You can manage cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

Marketing Communications

If you subscribe or opt in to receive marketing communications, we may send you updates, product information or promotional emails.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at info@kinafamilies.com.au.

Third-Party Websites and Links

Our website may include links to third-party websites, platforms or services, including social media platforms. We are not responsible for the privacy practices, content, security or terms of third-party websites.

If you follow a link to a third-party website, you should review that website’s privacy policy and terms.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to review and delete the information where required.

Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive or confidential information to us through unsecured channels.

We retain personal information for as long as necessary to provide our services, complete transactions, comply with legal obligations, resolve disputes, manage records, prevent fraud and maintain business operations.

Your Rights and Choices

Depending on where you live and which laws apply, you may have rights to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of personal information where applicable.
  • Withdraw consent or opt out of certain marketing communications.
  • Ask questions or make a complaint about how we handle personal information.

To make a privacy-related request, please contact us at info@kinafamilies.com.au.

We may need to verify your identity before responding to your request.

International Transfers

Because our store is powered by Shopify and we may use other technology and service providers, personal information may be transferred, stored or processed outside Australia.

Where personal information is disclosed to overseas service providers, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.

Complaints

If you have a complaint about how we handle your personal information, please contact us first so we can review and respond to your concern.

Email: info@kinafamilies.com.au

If you are not satisfied with our response, you may have the right to contact the relevant privacy regulator in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or operational practices.

The updated Privacy Policy will be posted on this page with the updated “Last updated” date.

Contact

If you have any questions about this Privacy Policy, or if you would like to request access to, correction of, or deletion of your personal information, please contact us at:

Email: info@kinafamilies.com.au

You may also contact us through the Contact page on our website.