Shipping policy

Shipping Policy

KINA FAMILIES currently offers shipping within Australia only.

We offer free delivery on KINA FAMILIES orders within Australia.

Order Processing and Delivery

After your order is placed, your product may be shipped directly from our supplier or manufacturing partner to your nominated delivery address.

Estimated delivery time is approximately 15 days from order processing, depending on product availability, shipping carrier, customs clearance, delivery location, and other factors outside our control.

For larger items such as panels, delivery handling may vary due to product size and weight.

Tracking

Where tracking is available, we will provide tracking details once your order has been prepared and dispatched.

Delivery Delays

Delivery times are estimates only and are not guaranteed. Delays may occur due to courier delays, supplier processing, customs clearance, weather events, peak periods, or other circumstances outside our control.

If there is a significant delay with your order, please contact us at info@kinafamilies.com.au and we will review the status of your order.

Incorrect Shipping Information

Please ensure your shipping details are correct when placing your order. KINA FAMILIES is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.

Australian Consumer Law

Nothing in this Shipping Policy limits your rights under Australian Consumer Law.

If we are unable to supply a product you have paid for within a reasonable time, we will work with you to provide an appropriate solution in accordance with Australian Consumer Law.

Questions

If you have any shipping questions, please contact us at:

Email: info@kinafamilies.com.au