Terms of service
OVERVIEW
Welcome to KINA FAMILIES. The terms “we”, “us” and “our” refer to KINA FAMILIES. KINA FAMILIES operates this store and website, including related information, content, features, tools, products and services, in order to provide our customers with a curated shopping experience.
KINA FAMILIES is powered by Shopify, which enables us to provide the online store and related services.
These Terms of Service, together with any policies referenced on this website, describe the terms that apply when you visit, browse, interact with, or purchase from our website.
By accessing or using our website or purchasing products from KINA FAMILIES, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not use our website or purchase from us.
SECTION 1 - ACCESS AND ACCOUNT
By using this website, you confirm that you are at least the age of majority in your state, territory, or country of residence, or that you have given consent for any minor dependent to use this website under your supervision.
You may be asked to provide information such as your name, email address, billing details, shipping details, and payment information when using our website or placing an order. You agree that the information you provide is accurate, current, and complete.
If you create an account, you are responsible for maintaining the confidentiality of your account details and password, and for all activity that occurs under your account.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to display and describe our products accurately. However, colours, product appearance, packaging, and details may vary slightly depending on your device, screen settings, supplier updates, or product availability.
Product descriptions, specifications, pricing, and availability may change from time to time without notice.
We reserve the right to limit quantities, discontinue products, or refuse orders where necessary.
Product information provided on this website is for general information only and is not medical advice. KINA FAMILIES products are not intended to diagnose, treat, cure, or prevent any disease. Please read product guidance before use and seek professional advice if you have specific health concerns.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase the selected products. An order is not accepted until we confirm acceptance and payment has been processed.
We reserve the right to accept, decline, cancel, or limit any order where necessary, including where there is an error in product information, pricing, availability, or payment processing.
If we cancel or change an order after it has been placed, we will attempt to contact you using the email address or phone number provided at checkout.
Please review your order carefully before submitting it, as we may not be able to accommodate cancellation requests after an order has been accepted and processed.
Your purchases are subject to our Refund Policy and any applicable rights under Australian Consumer Law.
SECTION 4 - PRICES AND BILLING
All prices are shown in Australian dollars unless otherwise stated.
Prices, founding prices, discounts, and promotions may change without notice. The price charged for a product will be the price displayed at the time your order is placed, unless there is an obvious error.
Unless otherwise stated, prices may not include shipping, handling, taxes, duties, or other charges that may apply to your order.
You agree to provide current, complete, and accurate billing and payment information for all purchases made through our website.
SECTION 5 - SHIPPING AND DELIVERY
Shipping and delivery times are estimates only and may vary depending on product availability, delivery location, order size, courier availability, and other factors outside our control.
For larger products such as panels, additional handling or delivery requirements may apply due to product size and weight.
We will provide tracking information where available. Please ensure your shipping details are accurate when placing your order.
Nothing in this section limits your rights under Australian Consumer Law.
SECTION 6 - RETURNS AND REFUNDS
Returns and refunds are handled in accordance with our Refund Policy and applicable consumer laws.
Please review our Refund Policy for information about return eligibility, timeframes, damaged items, exchanges, and refund processing.
Nothing in our Refund Policy or these Terms limits your rights under Australian Consumer Law.
SECTION 7 - WARRANTY
KINA FAMILIES products may include product-specific warranty support.
Current warranty periods include:
Panel: 3-year warranty
Face Mask: 1-year warranty
Cap: 1-year warranty
Neck Pad: 1-year warranty
Pet Wrap: 1-year warranty
Warranty coverage applies to manufacturing faults under normal use. It does not cover damage caused by misuse, impact, water damage, unauthorised modification, failure to follow product guidance, or normal wear and tear.
This warranty is in addition to any rights you may have under Australian Consumer Law.
SECTION 8 - AUSTRALIAN CONSUMER LAW
Nothing in these Terms limits your rights under Australian Consumer Law.
Our products come with guarantees that cannot be excluded under Australian Consumer Law. If a product has a major problem, you may be entitled to a replacement, repair, refund, or other remedy. If the problem is minor, we may provide a repair or other appropriate remedy in accordance with Australian Consumer Law.
SECTION 9 - INTELLECTUAL PROPERTY
The content on this website, including but not limited to text, images, graphics, product copy, logos, brand names, designs, layouts, videos, and other materials, is owned by or licensed to KINA FAMILIES and is protected by applicable copyright, trademark, and intellectual property laws.
You may use this website for personal, non-commercial purposes only. You must not copy, reproduce, distribute, modify, display, publish, download, store, or transmit any content from this website without our prior written consent.
KINA FAMILIES names, logos, product names, designs, and slogans are trademarks or brand assets of KINA FAMILIES. You must not use them without our prior written permission.
SECTION 10 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to tools, features, apps, or services operated by third parties. These may include payment providers, shipping providers, email tools, review platforms, analytics services, or Shopify-related services.
We do not control every third-party service and are not responsible for the content, operation, privacy practices, or terms of those third parties. Your use of third-party tools is at your own discretion and may be subject to their own terms and policies.
SECTION 11 - THIRD-PARTY LINKS
Our website may include links to third-party websites or platforms. These links are provided for convenience only.
We are not responsible for the content, accuracy, security, privacy practices, or terms of third-party websites. If you access third-party websites, you do so at your own risk.
SECTION 12 - RELATIONSHIP WITH SHOPIFY
KINA FAMILIES is powered by Shopify, which enables us to provide our online store and related services.
Any sales and purchases made through our store are made directly with KINA FAMILIES. Shopify is not responsible for any aspect of sales between you and KINA FAMILIES, including any product issue, injury, damage, loss, return, refund, or dispute related to products purchased from us.
SECTION 13 - PRIVACY
Your use of our website and services is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, place an order, contact us, or otherwise interact with KINA FAMILIES.
Because our store is hosted by Shopify, Shopify may also collect and process personal information in accordance with its own privacy practices.
SECTION 13A - DATA PRIVACY
We take the privacy and protection of customer information seriously.
When you use our website, place an order, contact us, subscribe, or otherwise interact with KINA FAMILIES, we may collect personal information such as your name, email address, phone number, billing details, shipping details, order information, and communications with us.
We use this information to operate our store, process orders, provide customer support, arrange shipping, manage returns or warranty enquiries, improve our website, prevent fraud, and communicate with you where appropriate.
Our online store is powered by Shopify, and your personal information may be processed by Shopify and other service providers involved in payment processing, website hosting, order fulfilment, shipping, analytics, or customer support.
We do not sell customer personal information as a standalone business activity. We only share personal information where needed to operate our store, provide our services, comply with legal obligations, protect our business, or as otherwise described in our Privacy Policy.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
For more information about how we collect, use, disclose, store, and protect personal information, please read our Privacy Policy.
If you have questions about data privacy, please contact us at:
Email: info@kinafamilies.com.au
SECTION 14 - FEEDBACK AND REVIEWS
If you submit feedback, reviews, suggestions, comments, or other content to us, you grant KINA FAMILIES permission to use, reproduce, publish, display, and adapt that content for business, website, promotional, product improvement, or customer support purposes, unless prohibited by law.
You confirm that any feedback or content you provide is accurate, lawful, and does not infringe the rights of another person or business.
We may moderate, remove, or decline to publish content that we consider misleading, inappropriate, offensive, unlawful, or inconsistent with our brand or these Terms.
SECTION 15 - ERRORS, INACCURACIES AND OMISSIONS
From time to time, information on our website may contain errors, inaccuracies, or omissions, including in relation to product descriptions, pricing, promotions, shipping charges, availability, or delivery times.
We reserve the right to correct errors, update information, change or cancel orders, or revise content where necessary, including after an order has been submitted.
SECTION 16 - PROHIBITED USES
You agree not to use our website or services:
* for any unlawful purpose;
* to violate any applicable laws or regulations;
* to infringe our intellectual property rights or the rights of others;
* to submit false or misleading information;
* to upload or transmit malicious code, viruses, or harmful software;
* to interfere with the security or operation of our website;
* to collect or track personal information of others without permission;
* to spam, phish, scrape, or otherwise misuse the website;
* to impersonate another person or business;
* or to engage in conduct that may harm KINA FAMILIES, Shopify, our customers, or other users.
We reserve the right to suspend, restrict, or terminate access to our website or services if we believe these Terms have been breached.
SECTION 17 - DISCLAIMER OF WARRANTIES
The information on this website is provided for general information purposes only. We aim to keep product information accurate and up to date, but we do not guarantee that all information will always be complete, current, or error-free.
Products offered through this website are provided in accordance with product descriptions, warranty information, and applicable consumer laws.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under Australian Consumer Law or any other applicable law that cannot be excluded.
SECTION 18 - LIMITATION OF LIABILITY
To the maximum extent permitted by law, KINA FAMILIES is not liable for indirect, incidental, special, or consequential loss arising from your use of the website, services, or products purchased through the website.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including under Australian Consumer Law.
SECTION 19 - INDEMNIFICATION
You agree to indemnify and hold harmless KINA FAMILIES, its representatives, service providers, and partners from any claim, loss, damage, liability, or expense arising from your breach of these Terms, your misuse of the website, your violation of law, or your infringement of the rights of another person or business.
SECTION 20 - TERMINATION
We may suspend or terminate your access to the website or services if we believe you have breached these Terms or used the website in a way that may harm KINA FAMILIES, our customers, Shopify, or other users.
Any obligations or rights that by their nature should survive termination will continue after termination, including intellectual property, limitation of liability, indemnification, privacy, and governing law provisions.
SECTION 21 - SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be severed to the extent necessary, and the remaining provisions will continue to apply.
SECTION 22 - WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with the policies referenced on our website, form the entire agreement between you and KINA FAMILIES regarding your use of the website and purchase of products from us.
SECTION 23 - ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations under these Terms where necessary as part of business operations, restructuring, sale, transfer, or other lawful business arrangement.
SECTION 24 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide products or services are governed by the laws of New South Wales, Australia.
SECTION 25 - CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, website, products, legal requirements, or operational practices.
The most current version of these Terms will be available on this page. Your continued use of the website after changes are posted means you accept the updated Terms.
SECTION 26 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
Email: info@kinafamilies.com.au
You may also contact us through the Contact page on our website.